Refund policy

UK Returns & Exchanges

We offer a returns service for all our UK customers. If your order is unsuitable for any reason, you have 14 days from the date of dispatch to return it to us for either a full refund or exchange. If your item is faulty, then you have 28 days from the date of dispatch to return for an exchange. The return address can be found on the paperwork included with your order. We regretfully cannot refund return delivery charges.

Please send return parcels via Royal Mail Second Class and please make sure you obtain a proof of postage as we cannot be held responsible for any items lost or damaged in transit without it. Once we have received your return you will be refunded via the original payment method. Please note this may take up to 14 days to process.

If you wish to exchange for another size or colour, please contact us at info@hula-beach.com ASAP so that we can hold it for you (subject to availability). Exchanges will be sent to you once the original has been returned, free of charge of additional postage.

International Returns
The returns policy for International and European customers is the same as that for UK orders, however, we understand that transit times can take a little longer, so as long as the parcel is post dated within the 14 day timescale, we can process the refund. Unfortunately at this time we cannot offer a free returns service for International customers, neither can we process exchanges, we can only issue full refunds on items sent back.

Returns & Exchanges Terms and Conditions
The product you return must be in an unused, new and unworn condition with all the original garment tags still attached. In the case of swimwear; bikini bottoms and swimsuits cannot be returned for hygiene reasons, unless they are damaged or faulty. We do not accept any item with any indication that it was used (perfume, makeup stains). In these cases, the item will be returned to the purchaser and no refund will be issued.